| 000 -LEADER |
|---|
| fixed length control field |
01315cam a2200253 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
vtls003153097 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
MY-SjTCS |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20200226113956.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
110218s2008 wiua b 001 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780873897433 (hbk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0873897439 (hbk.) |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] |
|---|
| Level of rules in bibliographic description |
201102181520 |
| Level of effort used to assign nonsubject heading access points |
VLOAD |
| Level of effort used to assign subject headings |
200910291645 |
| Level of effort used to assign classification |
pushpa |
| Level of effort used to assign subject headings |
200910131344 |
| Level of effort used to assign classification |
radtha |
| Level of effort used to assign subject headings |
200910131344 |
| Level of effort used to assign classification |
radtha |
| -- |
200909291539 |
| -- |
jamalia |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.812 |
| Item number |
HAY |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Hayes, Bob E., |
| Dates associated with a name |
1963- |
| 9 (RLIN) |
35744 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Measuring customer satisfaction and loyalty : |
| Remainder of title |
survey design, use, and statistical analysis methods / |
| Statement of responsibility, etc. |
Bob E. Hayes |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
3rd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Milwaukee : |
| Name of publisher, distributor, etc. |
ASQ Quality Press, |
| Date of publication, distribution, etc. |
2008. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xxiii, 287 p. : |
| Other physical details |
ill. ; |
| Dimensions |
24 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references (p. 275-280) and index. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
1. Introduction. - 2. Determining customer requirements. - 3. Reliability and validity. - 4. Customer satisfaction questionnaire construction: item generation, response format, and item selection. - 5. Sampling methods. - 6. Customer loyalty 2.0: beyond the ultimate question. - 7. Using customer satisfaction questionnaires. - 8. Examples of customer satisfaction questionnaires. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Consumer satisfaction |
| General subdivision |
Statistical methods. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Questionnaires. |
| 9 (RLIN) |
7974 |
| 920 ## - Programme |
|---|
| Programme |
GEN : 137967 |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha biblionumber |
124960 |
| Koha biblioitemnumber |
124960 |
