| 000 -LEADER |
|---|
| fixed length control field |
01810ngm a2200325 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
vtls003219676 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
MY-SjTCS |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20200226114819.0 |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
|---|
| fixed length control field |
vd cvacrs |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
110701s2010 vra019 000 vleng d |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] |
|---|
| Level of rules in bibliographic description |
201107191736 |
| Level of effort used to assign nonsubject heading access points |
wilmina |
| -- |
201107011058 |
| -- |
malathy |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
647.95 |
| Item number |
QUA 2010 |
| 245 00 - TITLE STATEMENT |
|---|
| Title |
Quality customer service |
| Medium |
[videorecording] |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Bendigo, Vic. : |
| Name of publisher, distributor, etc. |
VEA, |
| Date of publication, distribution, etc. |
c2010. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
1 videodisc (DVD) (19 min.) : |
| Other physical details |
sd., col. ; |
| Dimensions |
4 3/4 in. |
| 490 1# - SERIES STATEMENT |
|---|
| Series statement |
Hospitality series |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Title from container. |
| 508 ## - CREATION/PRODUCTION CREDITS NOTE |
|---|
| Creation/production credits note |
Director, Evan Clarry ; writer, Joe Wilson. |
| 511 0# - PARTICIPANT OR PERFORMER NOTE |
|---|
| Participant or performer note |
Narrator: Tariro Mavondo. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
The hospitality industry is a dynamic, highly competitive, customer-focused industry. It is one of many industries that rely heavily on its customers and their satisfaction to succeed in the business environment. Therefore, providing quality customer service is key to successes. This program introduces quality customer service, including, how understanding customer needs can improve service levels, different customer service strategies, and managements role in maintaining quality customer service standards. Understanding the importance customer service plays in the hospitality industry not only provides a competitive edge, but also highlights the many benefits that can be gained from improving and delivering quality customer service"--Container. |
| 546 ## - LANGUAGE NOTE |
|---|
| Language note |
English captions for the deaf and hearing impaired. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Hospitality industry |
| General subdivision |
Customer services. |
| 9 (RLIN) |
11707 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer relations. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Hospitality industry. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Clarry, Evan. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Mavondo, Tariro. |
| 710 2# - ADDED ENTRY--CORPORATE NAME |
|---|
| Corporate name or jurisdiction name as entry element |
Video Education Australasia. |
| 9 (RLIN) |
9578 |
| 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE |
|---|
| Uniform title |
Hospitality series |
| 920 ## - Programme |
|---|
| Programme |
TLCLS : 166037 |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha biblionumber |
138531 |
| Koha biblioitemnumber |
138531 |
