Taylor's Library

Handbook of hospitality operations and IT (Record no. 138841)

000 -LEADER
fixed length control field 03381cam a2200421Ia 4500
001 - CONTROL NUMBER
control field vtls003220131
003 - CONTROL NUMBER IDENTIFIER
control field MY-SjTCS
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20200508124522.0
006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS
fixed length control field m d
007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION
fixed length control field cr cn|||||||||
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 110707s2008 enka ob 001 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780750687539
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0750687533
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)474952089
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)ocn474952089
037 ## - SOURCE OF ACQUISITION
Stock number 153059:153216
Source of stock number/acquisition Elsevier Science & Technology
Note http://www.sciencedirect.com
039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE]
Level of rules in bibliographic description 201107071654
Level of effort used to assign nonsubject heading access points azura
-- 201107071622
-- azura
040 ## - CATALOGING SOURCE
Original cataloging agency OPELS
Language of cataloging eng
Transcribing agency OPELS
049 ## - LOCAL HOLDINGS (OCLC)
Holding library TEFA
050 14 - LIBRARY OF CONGRESS CALL NUMBER
Classification number TX911.3.M27
Item number H36 2008
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 647.068
Edition number 22
245 00 - TITLE STATEMENT
Title Handbook of hospitality operations and IT
Medium [electronic resource] /
Statement of responsibility, etc. edited by Peter Jones.
246 30 - VARYING FORM OF TITLE
Title proper/short title Hospitality operations and IT
250 ## - EDITION STATEMENT
Edition statement 1st ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Oxford, UK ;
-- Burlington, MA :
Name of publisher, distributor, etc. Butterworth Heinemann,
Date of publication, distribution, etc. 2008.
300 ## - PHYSICAL DESCRIPTION
Extent xvi, 432 p. :
Other physical details ill. ;
Dimensions 25 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references and index.
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Operations Management theory (Jones); Hospitality systems (Ball); The 'Servicescape' (Namasivayam & Lin); Role of the hospitality customer (Canziani); Waiting lines and self-service (Lambert & Wonjae Lee); The service encounter (Sparks & Weber); e-Distribution (O'Connor); ICT and Hospitality Operations (Whitelaw); Outsourcing (Promsivapallop); Operational Performance (Lockwood); Revenue management(Shoemaker); Loss Control and Security (Jones); Managing labour productivity (Christie Mill); Quality management (Affify); Innovation management (Ottenbacher); Chain Operations (Reynolds & DiPietro); Crisis Management (Moggendorf); Environmental Management (Kirk).
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Operations management: theoretical unpinnings / Peter Jones -- Hospitality systems / Stephen Ball -- The servicescape / Karthik Namasivayam and Ingrid Y. Lin -- Hospitality customers: their roles in service blueprints / Bonnie Farber Canziani -- Waiting lines and self-service / Carolyn U. Lambert and Kate Wonjae Lee -- The service encounter / Beverley Sparks and Karin Weber -- Electronic distribution / Peter O'Connor -- ICT and hospitality operations / Paul A. Whitelaw -- Outsourcing / Pornpissanu Promsivapallop -- Operational performance / Andrew Lockwood -- Revenue management / Stowe Shoemaker and Thomas Gorin -- Managing labour productivity / Robert Christie Mill -- Quality management / Mohamed Fawzy Affify -- Innovation management / Michael Ottenbacher -- Chain restaurant management / Dennis Reynolds and Robin B. DiPietro -- Crisis management / Dolf A. Moggendorf -- Environmental management / David Kirk.
533 ## - REPRODUCTION NOTE
Type of reproduction Electronic reproduction.
Place of reproduction Amsterdam :
Agency responsible for reproduction Elsevier Science & Technology,
Date of reproduction 2009.
Note about reproduction Mode of access: World Wide Web.
-- System requirements: Web browser.
-- Title from title screen (viewed on Dec. 3, 2009).
-- Access may be restricted to users at subscribing institutions.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Hospitality industry
General subdivision Management.
9 (RLIN) 5110
655 #7 - INDEX TERM--GENRE/FORM
Genre/form data or focus term Electronic books.
Source of term local
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Jones, Peter,
Dates associated with a name 1951-
9 (RLIN) 11780
710 2# - ADDED ENTRY--CORPORATE NAME
Corporate name or jurisdiction name as entry element ScienceDirect (Online service)
9 (RLIN) 51491
776 1# - ADDITIONAL PHYSICAL FORM ENTRY
Qualifying information Original
International Standard Book Number 0750687533
-- 9780750687539
Record control number (OCoLC)191245011
856 40 - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier https://ezproxy.taylors.edu.my/login?url=http://www.sciencedirect.com/science/book/9780750687539
Public note An electronic book accessible through the World Wide Web; click for information
994 ## -
-- C0
-- TEF
999 ## - SYSTEM CONTROL NUMBERS (KOHA)
Koha biblionumber 138841
Koha biblioitemnumber 138841
952 ## - LOCATION AND ITEM INFORMATION (KOHA)
-- 2800:20131116
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent Location Current Location Date acquired Date last seen Price effective from Koha item type Public note
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