Taylor's Library

Managing quality service in hospitality : (Record no. 142070)

000 -LEADER
fixed length control field 01300cam a2200325 i 4500
001 - CONTROL NUMBER
control field vtls003225100
003 - CONTROL NUMBER IDENTIFIER
control field MY-SjTCS
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20200226115028.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 111101t20122012nyua b 001 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1439060320 (hardback)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781439060322 (hardback)
039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE]
Level of rules in bibliographic description 201809071418
Level of effort used to assign nonsubject heading access points VLOAD
Level of effort used to assign subject headings 201510030952
Level of effort used to assign classification shuhada
Level of effort used to assign subject headings 201112151136
Level of effort used to assign classification wilmina
Level of effort used to assign subject headings 201112061447
Level of effort used to assign classification izani
-- 201111011128
-- malathy
040 ## - CATALOGING SOURCE
Description conventions rda
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 647.94068
Item number FOR 2012
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Ford, Robert C.
9 (RLIN) 57029
245 10 - TITLE STATEMENT
Title Managing quality service in hospitality :
Remainder of title how organizations achieve excellence in the guest experience /
Statement of responsibility, etc. Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton.
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture Clifton Park, N.Y. :
Name of producer, publisher, distributor, manufacturer Delmar Cengage Learning,
Date of production, publication, distribution, manufacture, or copyright notice [2012]
264 #4 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Date of production, publication, distribution, manufacture, or copyright notice ©2012
300 ## - PHYSICAL DESCRIPTION
Extent xxvii, 516 pages :
Other physical details colour illustrations ;
Dimensions 27 cm
336 ## - CONTENT TYPE
Content type term text
Source rdacontent
337 ## - MEDIA TYPE
Media type term unmediated
Source rdamedia
338 ## - CARRIER TYPE
Carrier type term volume
Source rdacarrier
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references and index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Hospitality industry
General subdivision Management.
9 (RLIN) 5110
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Hospitality industry
General subdivision Customer services.
9 (RLIN) 11707
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Hospitality industry
General subdivision Quality control.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Sturman, Michael C.
Fuller form of name (Michael Craig)
9 (RLIN) 58318
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Heaton, Cherrill P.
9 (RLIN) 11708
920 ## - Programme
Programme SHT : 174734
999 ## - SYSTEM CONTROL NUMBERS (KOHA)
Koha biblionumber 142070
Koha biblioitemnumber 142070
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent Location Current Location Date acquired Total Checkouts Barcode Date last seen Date last checked out Copy number Uniform Resource Identifier Koha item type Public note
          Taylor's Library-TU Taylor's Library-TC 2011-11-02 32 5000124191 2020-03-03 2019-05-28 1 Floor 4, Shelf 21 , Side 2, TierNo 5, BayNo 3 Main Collection SHTEx,94603,03,RM