| 000 -LEADER |
|---|
| fixed length control field |
02211cmm a2200313 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
vtls003230282 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
MY-SjTCS |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20200226115205.0 |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
|---|
| fixed length control field |
co mg|---uunuu |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
120416s2011 xx d 000 0 eng d |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] |
|---|
| Level of rules in bibliographic description |
201809071417 |
| Level of effort used to assign nonsubject heading access points |
VLOAD |
| Level of effort used to assign subject headings |
201809071232 |
| Level of effort used to assign classification |
VLOAD |
| Level of effort used to assign subject headings |
201807251611 |
| Level of effort used to assign classification |
AUTHORITY |
| Level of effort used to assign subject headings |
201204171517 |
| Level of effort used to assign classification |
shuhada |
| -- |
201204161129 |
| -- |
shuhada |
| 043 ## - GEOGRAPHIC AREA CODE |
|---|
| Geographic area code |
a-my--- |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.81209595 |
| Item number |
MEM 2011 |
| 099 ## - LOCAL FREE-TEXT CALL NUMBER (OCLC) |
|---|
| Classification number |
MALAYSIANA |
| Feature heading |
658.81209595 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Memarzadeh, Faranak. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Online complaining behavior |
| Medium |
[electronic resource] : |
| Remainder of title |
the case of reviews from trip advisor on Kuala Lumpur luxury hotels / |
| Statement of responsibility, etc. |
Faranak Memarzadeh. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Date of publication, distribution, etc. |
2011. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
1 CD-ROM ; |
| Dimensions |
4 3/4 in. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
This dissertation is submitted in partial fulfilment of the requirements of the Université de Toulouse II -Le Mirail for the award of Professional Master in International Hospitality and Tourism Management. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Main supervisor: Erdogan H. Ekiz. |
| 502 ## - DISSERTATION NOTE |
|---|
| Dissertation note |
Thesis (Professional Master in International Hospitality and Tourism Management)--Taylor's Graduate School of Hospitality and Tourism, Taylor's University, 2011. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
This research has focused on group of guests who rely on online feedbacks when they want to choose the accommodation in their trips. Although increasing number of researches have been done on the use of internet in sharing experiences; however, limited knowledge of how hotel guests distribute their dissatisfying purchase experiences on the internet exists. This research's findings are based on two phases of study: first include a qualitative study of 320 complaints posted on TRIPADVISOR for Kuala Lumpur luxury hotels. Phase two of this research is followed with quantitative analysis of those constructs which consists of frequency test and descriptive analyses of the statement provided by guests. |
| 610 20 - SUBJECT ADDED ENTRY--CORPORATE NAME |
|---|
| Corporate name or jurisdiction name as entry element |
Taylor's University (Subang Jaya, Selangor, Malaysia) |
| General subdivision |
Dissertations |
| 9 (RLIN) |
60301 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Consumer complaints |
| Geographic subdivision |
Malaysia |
| -- |
Kuala Lumpur. |
| 9 (RLIN) |
60304 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Hotels |
| Geographic subdivision |
Malaysia |
| -- |
Kuala Lumpur. |
| 9 (RLIN) |
60305 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Ekiz, Erdogan H. |
| 710 2# - ADDED ENTRY--CORPORATE NAME |
|---|
| Corporate name or jurisdiction name as entry element |
Université de Toulouse-Le Mirail. |
| 9 (RLIN) |
23205 |
| 920 ## - Programme |
|---|
| Programme |
SHT : 180899 |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha biblionumber |
144674 |
| Koha biblioitemnumber |
144674 |
| 952 ## - LOCATION AND ITEM INFORMATION (KOHA) |
|---|
| -- |
3797:20120416 |
