| 000 -LEADER |
|---|
| fixed length control field |
01188cam a22002294a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
vtls003053084 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
MY-SjTCS |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20200226120549.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
110218s2007 njua 001 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0131989375 (pbk.) |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] |
|---|
| Level of rules in bibliographic description |
201102181249 |
| Level of effort used to assign nonsubject heading access points |
VLOAD |
| Level of effort used to assign subject headings |
200706070914 |
| Level of effort used to assign classification |
pushpa |
| Level of effort used to assign subject headings |
200706041037 |
| Level of effort used to assign classification |
pushpa |
| -- |
200706010937 |
| -- |
malathy |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.812 |
| Item number |
HAR |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Harris, Elaine K. |
| 9 (RLIN) |
9333 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Customer service : |
| Remainder of title |
a practical approach / |
| Statement of responsibility, etc. |
Elaine K. Harris. |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
4th ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Upper Saddle River, N.J. : |
| Name of publisher, distributor, etc. |
Pearson Prentice Hall, |
| Date of publication, distribution, etc. |
c2007. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xvii, 169 p. : |
| Other physical details |
ill. ; |
| Dimensions |
26 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references and index. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
1. What is customer service? - 2. The challenges of customer service - 3. Problem solving - 4. Strategy for formulating a plan for success - 5. Empowerment - 6. Communications in customer service - 7. Coping with challenging customers - 8. Motivation - 9. Leadership in customer service - 10. Customer retention and measurement of satisfaction - 11. Technology and customer service - 12. Excellence in customer service. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer services. |
| 920 ## - Programme |
|---|
| Programme |
TCHT : 641856, 666173 |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha biblionumber |
166642 |
| Koha biblioitemnumber |
166642 |
