| 000 -LEADER |
|---|
| fixed length control field |
00745cam a2200217 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
vtls001548360 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
MY-SjTCS |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20200226121119.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
110218s1999 nyu 00 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0070248176 |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] |
|---|
| Level of rules in bibliographic description |
201209111019 |
| Level of effort used to assign nonsubject heading access points |
izani |
| Level of effort used to assign subject headings |
201102181216 |
| Level of effort used to assign classification |
VLOAD |
| -- |
200407271901 |
| -- |
VLOAD |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.812 |
| Item number |
GEE |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Gee, Jeff. |
| 9 (RLIN) |
8963 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Super service : |
| Remainder of title |
seven keys to delivering great customer service even when you don't feel like it, even when they don't deserve it / |
| Statement of responsibility, etc. |
Jeff Gee, Val Gee. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
N.Y. : |
| Name of publisher, distributor, etc. |
McGraw-Hill, |
| Date of publication, distribution, etc. |
c1999. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xi, 147 p. ; |
| Dimensions |
24 cm. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer relations. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer services. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Gee, Val. |
| 9 (RLIN) |
95939 |
| 920 ## - Programme |
|---|
| Programme |
GEN : 100661, 100672 |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha biblionumber |
176789 |
| Koha biblioitemnumber |
176789 |
