| 000 -LEADER |
|---|
| fixed length control field |
01547cam a2200253 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
vtls003022154 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
MY-SjTCS |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20200226121358.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
110218s2006 njuac 001 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0130945897 (pbk.) |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] |
|---|
| Level of rules in bibliographic description |
201102181244 |
| Level of effort used to assign nonsubject heading access points |
VLOAD |
| Level of effort used to assign subject headings |
200704250949 |
| Level of effort used to assign classification |
pushpa |
| Level of effort used to assign subject headings |
200507061605 |
| Level of effort used to assign classification |
fadilah |
| Level of effort used to assign subject headings |
200507061602 |
| Level of effort used to assign classification |
fadilah |
| -- |
200505311321 |
| -- |
kusuma |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
647.940684 |
| Item number |
KIN |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
King, John H., |
| Dates associated with a name |
1937- |
| 9 (RLIN) |
104282 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Managing for quality in the hospitality industry / |
| Statement of responsibility, etc. |
John H. King, Jr., Ronald F. Cichy. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Upper Saddle River, N.J. : |
| Name of publisher, distributor, etc. |
Pearson Prentice Hall, |
| Date of publication, distribution, etc. |
c2006. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xx, 298 p. : |
| Other physical details |
ill., ports. ; |
| Dimensions |
28 cm. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Includes index. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Foreword. - Preface. - Acknowledgements. - Reviewers. - About the authors. - chapter 1. An overview of managing for quality. - chapter 2. Champions of quality. - chapter 3. Quality managment. - chapter 4. Tapping the organization's hidden strengths. - chapter 5. Team effectiveness. - chapter 6. Serving external customers. - chapter 7. CQI journey. - chapter 8. Tools of the trade. - chapter 9. Strategic quality plan. - chapter 10. Assessing quality. - chapter 11. Implementing quality. - chapter 12. Leading quality. - chapter 13. Quality life. - chapter 14. Final thoughts. - Glossary. - Index. - Your tools of the trade. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Total quality management. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Quality control. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Hospitality industry |
| General subdivision |
Management. |
| 9 (RLIN) |
5110 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Cichy, Ronald F. |
| 9 (RLIN) |
19304 |
| 920 ## - Programme |
|---|
| Programme |
TCHT : 640904, 641051, 641804 |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha biblionumber |
181830 |
| Koha biblioitemnumber |
181830 |
