Taylor's Library

Managing services : (Record no. 29344)

000 -LEADER
fixed length control field 01931cam a2200289 a 4500
001 - CONTROL NUMBER
control field vtls002799160
003 - CONTROL NUMBER IDENTIFIER
control field MY-SjTCS
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20200306154509.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 110218s2003 maua b 001 0 eng
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0072464267
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0072539720 (CD-ROM)
039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE]
Level of rules in bibliographic description 201311011153
Level of effort used to assign nonsubject heading access points shuhada
Level of effort used to assign subject headings 201102181232
Level of effort used to assign classification VLOAD
Level of effort used to assign subject headings 201102181231
Level of effort used to assign classification VLOAD
Level of effort used to assign subject headings 201006141006
Level of effort used to assign classification shuhada
-- 200407271955
-- VLOAD
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658
Item number DAV
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Davis, Mark M.,
Dates associated with a name 1944-
9 (RLIN) 9047
245 10 - TITLE STATEMENT
Title Managing services :
Remainder of title using technology to create value /
Statement of responsibility, etc. Mark M. Davis, Janelle Heineke.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Boston :
Name of publisher, distributor, etc. McGraw-Hill / Irwin,
Date of publication, distribution, etc. c2003.
300 ## - PHYSICAL DESCRIPTION
Extent xvii, 443 p. :
Other physical details ill. ;
Dimensions 27 cm. +
Accompanying material 1 CD-ROM (4 3/4 in.)
490 1# - SERIES STATEMENT
Series statement McGraw-Hill/Irwin series operations and decision sciences
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references and index.
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Pt One: The contemporary service environment: 1. Introduction. 2. Understanding customers and markets. 2S. Collecting customer data. 3. The role of technology in services. 4. The integration of manufacturing and service. - Pt. Two: Strategy and system design: 5. Defining service strategies. 6. Project management. 6S. Project scheduling, cost, and risks. 7. Designing service processes. 8. Facility location and design. 8S. Forecasting. - Pt Three: Managing services: 9. Managing the workforce. 10. Scheduling. 11. Measuring process performance. 12. Understanding service quality. 12S. Quality control tools for process improvement. 13. Customer-focused service. 14. Managing capacity and demand. 15. Waiting time management. 15S. Waiting line theory.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Service industries
General subdivision Technological innovations
-- Management.
9 (RLIN) 212624
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Value analysis (Cost control)
9 (RLIN) 11143
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relations
General subdivision Management.
9 (RLIN) 15515
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Heineke, Janelle N.
9 (RLIN) 16590
830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE
Uniform title McGraw-Hill/Irwin series operations and decision sciences.
9 (RLIN) 26176
920 ## - Programme
Programme TCHT : 665020, CD102
999 ## - SYSTEM CONTROL NUMBERS (KOHA)
Koha biblionumber 29344
Koha biblioitemnumber 29344
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent Location Current Location Date acquired Total Checkouts Barcode Date last seen Date last checked out Copy number Koha item type Public note Uniform Resource Identifier
          Taylor's Library-TU Taylor's Library-TU 2004-07-27 1 1000803056 2019-12-05 2010-01-27 1 Accompanying Material (Media Resource) SHTEx,70005,03,RM  
          Taylor's Library-TU Taylor's Library-TU 2004-07-27 23 5000028948 2023-09-11 2023-09-06 1 Main Collection SHTEx,70002,03,GR Floor 4, Shelf 23 , Side 1, TierNo 2, BayNo 4