000 -LEADER |
fixed length control field |
02173nam a2200277 a 4500 |
001 - CONTROL NUMBER |
control field |
vtls003022661 |
003 - CONTROL NUMBER IDENTIFIER |
control field |
MY-SjTCS |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20200306154517.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
110218s2003 nyua b 001 0 eng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
0789024349 (pbk.) |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9780789024343 (pbk.) |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
0789024330 (alk. paper) |
039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] |
Level of rules in bibliographic description |
201910021028 |
Level of effort used to assign nonsubject heading access points |
shuhada |
Level of effort used to assign subject headings |
201103041108 |
Level of effort used to assign classification |
wilmina |
Level of effort used to assign subject headings |
201103041107 |
Level of effort used to assign classification |
wilmina |
Level of effort used to assign subject headings |
201102181505 |
Level of effort used to assign classification |
VLOAD |
-- |
200506221030 |
-- |
fadilah |
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
647.94 |
Item number |
CUR |
245 00 - TITLE STATEMENT |
Title |
Current issues and development in hospitality and tourism satisfaction / |
Statement of responsibility, etc. |
John A. Williams editors. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. |
Place of publication, distribution, etc. |
Binghamton, NY : |
Name of publisher, distributor, etc. |
Haworth Hospitality Press, |
Date of publication, distribution, etc. |
2003. |
300 ## - PHYSICAL DESCRIPTION |
Extent |
205 p. : |
Other physical details |
ill. ; |
Dimensions |
23 cm. |
500 ## - GENERAL NOTE |
General note |
"Co-published simultaneously as Journal of Quality Assurance in Hospitality & Tourism, Volume 4, Numbers 3/4 2003." |
505 0# - FORMATTED CONTENTS NOTE |
Formatted contents note |
Introduction.- Articles: Social interaction linkages in the service satisfaction model.- Identifying the dimensions of the experience construct: Development of the model.- Limitations of Cross-Cultural customer satisfaction research and recommending alternative methods.- Which comparison standard should be used for service quality and customer satisfaction?.- " Just Trying to keep the customer satisfied": A comparison of models used in the measurement of tourist satisfaction.- Guest satisfaction in the U.S Lodging Industry using the ACSI model as a service quality scoreboard.- An Investigation into the perceived importance of service and facility arrtibutes to hotel satisfaction.- Categories of participants based on their expectations of instructor-led training.- The relationship between destination Performance, overall satisfaction and behavioral intention for distinct segments.- The effect of length of stay on travelers perceived satisfaction with service quality.- Satisfaction with cultural / heritage sites: Virginia Historic Triangle.- Index. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Hospitality industry. |
9 (RLIN) |
201686 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Tourism |
General subdivision |
Management. |
9 (RLIN) |
11619 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Hospitality industry |
General subdivision |
Management. |
9 (RLIN) |
5110 |
700 1# - ADDED ENTRY--PERSONAL NAME |
Personal name |
Williams, John A. |
Fuller form of name |
(John Alan) |
9 (RLIN) |
19686 |
700 ## - ADDED ENTRY--PERSONAL NAME |
Personal name |
Uysal, Muzaffer. |
9 (RLIN) |
19514 |
920 ## - Programme |
Programme |
SHT: 623524, 635586, 157215 |
999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
Koha biblionumber |
29519 |
Koha biblioitemnumber |
29519 |