| 000 -LEADER |
|---|
| fixed length control field |
01596nam a2200265 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
vtls002923660 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
MY-SjTCS |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20200306154615.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
110218s2002 at a 001 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
1862505098 (pbk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781862505094 (pbk.) |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] |
|---|
| Level of rules in bibliographic description |
201102181640 |
| Level of effort used to assign nonsubject heading access points |
VLOAD |
| Level of effort used to assign subject headings |
201102181602 |
| Level of effort used to assign classification |
VLOAD |
| Level of effort used to assign subject headings |
201002081411 |
| Level of effort used to assign classification |
pushpa |
| Level of effort used to assign subject headings |
200506071049 |
| Level of effort used to assign classification |
pushpa |
| -- |
200407272001 |
| -- |
VLOAD |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
647.94068 |
| Item number |
KAN |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Kandampully, Jay. |
| 9 (RLIN) |
17066 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Services management : |
| Remainder of title |
the new paradigm in hospitality / |
| Statement of responsibility, etc. |
Jay Kandampully |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Frenchs Forest, N.S.W. : |
| Name of publisher, distributor, etc. |
Pearson Education Australia, |
| Date of publication, distribution, etc. |
2002. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xii, 380 p. : |
| Other physical details |
ill. ; |
| Dimensions |
25 cm. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
About the author.- Acknowledgments.- Preface.- Part 1 The service paradigm. 1. The metamorphosis of services.- 2. The nature of services. - Part 11 Services for quality. 3. Quality - the core service. 4. Understanding customer needs. - Part 111 The service vision. 6. Modern marketing(1)-External service implications. 7. Modern marketing (2) - Internal Management implications.- Part IV Service growth to excellence. 8. Empowerment, guarantees and recovery. 9. global strategies for hospitality services. 10 Technology and its applications. 11 Implications of the new paradigm in hospitality. - References.- Index. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
Services management: the new paradigm in hospitality |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Hospitality industry |
| General subdivision |
Management. |
| 9 (RLIN) |
5110 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Hotel management. |
| 9 (RLIN) |
205706 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Leisure industry |
| General subdivision |
Management. |
| 9 (RLIN) |
214268 |
| 920 ## - Programme |
|---|
| Programme |
TCHT: 640264, 640265, 640860 |
| 921 ## - Programme |
|---|
| Programme |
GNL : 140479 |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha biblionumber |
30690 |
| Koha biblioitemnumber |
30690 |
