| 000 -LEADER |
|---|
| fixed length control field |
01960nam a2200277 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
vtls003018923 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
MY-SjTCS |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20200306154745.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
110218s2003 xxu 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0071416412 (pbk.) |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] |
|---|
| Level of rules in bibliographic description |
201102181226 |
| Level of effort used to assign nonsubject heading access points |
VLOAD |
| Level of effort used to assign subject headings |
200505301301 |
| Level of effort used to assign classification |
susan |
| Level of effort used to assign subject headings |
200505131239 |
| Level of effort used to assign classification |
susan |
| Level of effort used to assign subject headings |
200503221433 |
| Level of effort used to assign classification |
helen |
| -- |
200409281731 |
| -- |
patrick |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
302 |
| Item number |
BRI |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Brinkman, Rick. |
| 9 (RLIN) |
4237 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Dealing with difficult people : |
| Remainder of title |
24 lessons for bringing out the best in everyone / |
| Statement of responsibility, etc. |
Rick Brinkman, Rick Kirschner. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
N.Y. : |
| Name of publisher, distributor, etc. |
McGraw-Hill, |
| Date of publication, distribution, etc. |
c2003. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
ix, 48 p. ; |
| Dimensions |
23 cm. |
| 440 #0 - SERIES STATEMENT/ADDED ENTRY--TITLE |
|---|
| Title |
McGraw-Hill professional education. |
| 9 (RLIN) |
17424 |
| 500 ## - GENERAL NOTE |
|---|
| General note |
"The employee handbook for enhancing corporate performance" - Cover. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Dealing with difficult people. - Recognize the 10 most unwanted behaviors. - Choose your approach. - Understand the four intents. - Understand the first intent: get it done. - Understand the second intent: get it right. - Understand the third intent: get along. Understand the fourth intent: get appreciated. - Recognize the results of threatened intents. - Reduce differences. - Listen to understand. - Reach a deeper understanding. - Speak to be understood. - Project and expect the best. - Bring out the best in the Tank. - Bring out the best in the Sniper. - Bring out the best in the Know-It-All. - Bring out the best in the Think-They-Know-It-All. - Bring out the best in the Grenade. - Bring the best in the Yes Person. - Bring out the best in the Maybe Person. - Bring out the best in the Nothing Person. - Bring out the best in the No Person. - Bring out the best in the Whiner. - Take the first three action steps. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Interpersonal relations. |
| 9 (RLIN) |
201665 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Interpersonal communication. |
| 9 (RLIN) |
201664 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Psychology, Industrial. |
| 9 (RLIN) |
716 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Kirschner, Rick |
| Relator term |
(j.a.) |
| 9 (RLIN) |
4238 |
| 920 ## - Programme |
|---|
| Programme |
GRL : 180479, 180607 |
| 921 ## - Programme |
|---|
| Programme |
GEN : 105269 |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha biblionumber |
32452 |
| Koha biblioitemnumber |
32452 |
