| 000 -LEADER |
|---|
| fixed length control field |
01537nam a2200241 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
vtls003019353 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
MY-SjTCS |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20200306154810.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
110218s2004 njua b 001 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0130485292 (pbk.) |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] |
|---|
| Level of rules in bibliographic description |
201102181242 |
| Level of effort used to assign nonsubject heading access points |
VLOAD |
| Level of effort used to assign subject headings |
200506130930 |
| Level of effort used to assign classification |
susan |
| Level of effort used to assign subject headings |
200503301259 |
| Level of effort used to assign classification |
meena |
| Level of effort used to assign subject headings |
200503301240 |
| Level of effort used to assign classification |
meena |
| -- |
200410151928 |
| -- |
pushpa |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.812 |
| Item number |
GOE |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Goetsch, David L. |
| 9 (RLIN) |
5282 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Effective customer service : |
| Remainder of title |
ten steps for technical professions / |
| Statement of responsibility, etc. |
David L. Goetsch, Stanley B. Davis. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Upper Saddle River, N.J. : |
| Name of publisher, distributor, etc. |
Pearson Prentice Hall, |
| Date of publication, distribution, etc. |
c2004. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xv, 288 p. : |
| Other physical details |
ill. ; |
| Dimensions |
24 cm. |
| 440 #0 - SERIES STATEMENT/ADDED ENTRY--TITLE |
|---|
| Title |
NetEffect series. |
| Name of part/section of a work |
Technology skills. |
| 9 (RLIN) |
217059 |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Introduction: Ten-step model for effective customer service. - 1. Understand effective customer service and its importance. - 2. Set the tone and companywide expectations. - 3. Identify what your customers want. - 4. Benchmark the company's processes. - 5. Compare actual performance against Benchmarks identify root causes of performance problems and make improvements. - 6. Provide training for employees and customers. - 7. Turn difficult and dissatisfied customers into loyal repeat customers. - 8. Communicate effectively and often with customers. - 9. Establish internal customer satisfaction. - 10. Establish a customer-oriented culture. - Index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer services. |
| 9 (RLIN) |
202481 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Davis, Stanley, |
| Dates associated with a name |
1931- |
| Relator term |
(j.a.) |
| 9 (RLIN) |
101449 |
| 920 ## - Programme |
|---|
| Programme |
TCHT: 665129 |
| 921 ## - Programme |
|---|
| Programme |
GEN : 105000 |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha biblionumber |
32938 |
| Koha biblioitemnumber |
32938 |
