| 000 -LEADER |
|---|
| fixed length control field |
00961nam a2200277 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
vtls003020872 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
MY-SjTCS |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20200306154939.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
110218s2002 enka b 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0749437928 |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] |
|---|
| Level of rules in bibliographic description |
201102181449 |
| Level of effort used to assign nonsubject heading access points |
VLOAD |
| -- |
200502150910 |
| -- |
kusuma |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.812 |
| Item number |
COO |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Cook, Sarah, |
| Dates associated with a name |
1955 |
| 9 (RLIN) |
219295 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Customer care excellence : |
| Remainder of title |
how to create an effective customer focus / |
| Statement of responsibility, etc. |
Sarah Cook. |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
4th ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
London : |
| Name of publisher, distributor, etc. |
Kogan Page, |
| Date of publication, distribution, etc. |
2002. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
vi, 241 p. : |
| Other physical details |
ill. ; |
| Dimensions |
24 cm. |
| 440 #0 - SERIES STATEMENT/ADDED ENTRY--TITLE |
|---|
| Title |
Professional paperbacks |
| 9 (RLIN) |
219271 |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Previous ed. published as: Customer care. 2000. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
"Recommended by Institute of Directors." |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer relations. |
| 9 (RLIN) |
202123 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Total quality management. |
| 9 (RLIN) |
201701 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Cook, Sarah, 1955- |
| Title of a work |
Customer care. |
| 9 (RLIN) |
219296 |
| 710 2# - ADDED ENTRY--CORPORATE NAME |
|---|
| Corporate name or jurisdiction name as entry element |
Institute of Directors. |
| 9 (RLIN) |
213526 |
| 920 ## - Programme |
|---|
| Programme |
MCS (USM) : 202100 |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha biblionumber |
34691 |
| Koha biblioitemnumber |
34691 |
| 952 ## - LOCATION AND ITEM INFORMATION (KOHA) |
|---|
| -- |
3703:20070214 |
