Benchmarks in hospitality and tourism / (Record no. 36976)

000 -LEADER
fixed length control field 01952cam a2200265 a 4500
001 - CONTROL NUMBER
control field vtls003023085
003 - CONTROL NUMBER IDENTIFIER
control field MY-SjTCS
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20200306162845.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 110218s2001 nyua b 001 0 eng
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0789019159 (pbk : alk. paper)
039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE]
Level of rules in bibliographic description 201102181504
Level of effort used to assign nonsubject heading access points VLOAD
Level of effort used to assign subject headings 200507181753
Level of effort used to assign classification pushpa
Level of effort used to assign subject headings 200507071319
Level of effort used to assign classification malathy
Level of effort used to assign subject headings 200507071305
Level of effort used to assign classification malathy
-- 200507061029
-- fadilah
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 647.940684
Item number SUN
245 00 - TITLE STATEMENT
Title Benchmarks in hospitality and tourism /
Statement of responsibility, etc. Sungsoo Pyo, editor.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Binghamton, NY :
Name of publisher, distributor, etc. Haworth Hospitality Press,
Date of publication, distribution, etc. 2001.
300 ## - PHYSICAL DESCRIPTION
Extent 164 p. :
Other physical details ill. ;
Dimensions 22 cm.
500 ## - GENERAL NOTE
General note "Has been co-published simultaneously as Journal of quality assurance in hospitality & tourism, volume 2, numbers 3/4 2001."
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references and index.
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Introduction. - ARTICLES: - An overview of benchmarking literature: its strengths and weaknesses. - Metin Kozak, Kevin Nield. - Guest satisfaction barometer and benchmarking: experiences from Austria. - Kurt Matzler, Harald Pechlaner. - A Heuristic model for benchmarking SME hotel and restaurant businesses on the internet. - Karl W. Wober. - Development opportunities for a tourism benchmarking tool- The case of Tyrol. - Matthias Fuchs, Klaus Weiermair. - Benchmarking best practice in hotel font office: The Western european experience. - Tom Baum, Peter Odgers. - Managing quality in hotel excelsior. - Vesna Vrtiprah. - Serviced accommodation, environmental performance and benchmarks. - David Leslie. - Environmental management systems for caribbean hotels and resorts: A case study of five properties in Jamaica. - Bill Meade, Joe Pringle. - Index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Benchmarking (Management)
9 (RLIN) 222867
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Hospitality industry
General subdivision Management.
9 (RLIN) 5110
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Tourism
General subdivision Management.
9 (RLIN) 11619
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Pyo, Sungsoo.
9 (RLIN) 19787
730 0# - ADDED ENTRY--UNIFORM TITLE
Uniform title Journal of quality assurance in hospitality & tourism.
9 (RLIN) 222868
920 ## - Programme
Programme TCHT : 641063
999 ## - SYSTEM CONTROL NUMBERS (KOHA)
Koha biblionumber 36976
Koha biblioitemnumber 36976
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent Location Current Location Date acquired Total Checkouts Barcode Date last seen Date last checked out Copy number Koha item type Public note
          Taylor's Library-TU Taylor's Library-TU 2005-07-06 8 1000805589 2019-12-05 2014-01-06 1 Main Collection SHTEx,70002,03,GR