Leadership and management in the hospitality industry / (Record no. 38841)

000 -LEADER
fixed length control field 01758cam a2200301 a 4500
001 - CONTROL NUMBER
control field vtls003024837
003 - CONTROL NUMBER IDENTIFIER
control field MY-SjTCS
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20200306163047.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 110218s2002 miua b 001 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0866122230
039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE]
Level of rules in bibliographic description 201912121007
Level of effort used to assign nonsubject heading access points shuhada
Level of effort used to assign subject headings 201102181519
Level of effort used to assign classification VLOAD
Level of effort used to assign subject headings 200511241347
Level of effort used to assign classification pushpa
-- 200511221536
-- malathy
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 647.94068
Item number WOO
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Woods, Robert H.
9 (RLIN) 20473
245 10 - TITLE STATEMENT
Title Leadership and management in the hospitality industry /
Statement of responsibility, etc. Robert H. Woods, Judy Z. King.
250 ## - EDITION STATEMENT
Edition statement 2nd ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Lansing, Michigan :
Name of publisher, distributor, etc. Educational Institute, American Hotel & Lodging Association,
Date of publication, distribution, etc. c2002.
300 ## - PHYSICAL DESCRIPTION
Extent ix, 429 p. :
Other physical details ill. ;
Dimensions 23 cm.
500 ## - GENERAL NOTE
General note Rev. ed. of: Quality leadership and management in the hospitality industry. 1996.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references and index.
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note About the authors - Preface - 1. The changing nature of leadership and management - 2. The quest for quality - 3. The malcolm baldrige national quality award and the ritz-carlton - 4. Quality service - 5. Continuous improvement-process and tools - 6. Power and empowerment - 7. Communication skills - 8. Goal-setting, coahing, and conflict-management skills - 9. High-performance teams - 10. The challenge of diversity - 11. Managing organizational change - 12. Strategic career planning - Index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Hospitality industry
General subdivision Management.
9 (RLIN) 5110
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Hospitality industry
General subdivision Planning.
9 (RLIN) 226534
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Hospitality industry.
9 (RLIN) 226535
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name King, Judy Z.
9 (RLIN) 20474
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Woods, Robert H.
Title of a work Quality leadership and management in the hospitality industry.
9 (RLIN) 226536
710 2# - ADDED ENTRY--CORPORATE NAME
Corporate name or jurisdiction name as entry element American Hotel & Lodging Association.
Subordinate unit Educational Institute.
9 (RLIN) 226537
920 ## - Programme
Programme TCHT : 641231
999 ## - SYSTEM CONTROL NUMBERS (KOHA)
Koha biblionumber 38841
Koha biblioitemnumber 38841
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent Location Current Location Date acquired Total Checkouts Barcode Date last seen Date last checked out Copy number Koha item type Public note
          Taylor's Library-TU Taylor's Library-TU 2005-11-22 47 1000806094 2019-12-05 2018-06-20 1 Main Collection SHTEx,70002,03,AD