| 000 -LEADER |
|---|
| fixed length control field |
00733cmm a2200193 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
vtls003029846 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
MY-SjTCS |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20200306163642.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
060810s2005 utu h 000 0 eng d |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] |
|---|
| Level of rules in bibliographic description |
200703051110 |
| Level of effort used to assign nonsubject heading access points |
pushpa |
| Level of effort used to assign subject headings |
200611151151 |
| Level of effort used to assign classification |
suankui |
| -- |
200608101708 |
| -- |
pushpa |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.812 |
| Item number |
CUS |
| 245 00 - TITLE STATEMENT |
|---|
| Title |
Customer service plus |
| Medium |
[electronic resource] / |
| Statement of responsibility, etc. |
Presented by Lee Miller |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Orem, UT : |
| Name of publisher, distributor, etc. |
Makau, |
| Date of publication, distribution, etc. |
c2005. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
1 CD-ROM ; |
| Dimensions |
4 3/4 in. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Introduction - Customer Service Basics - Customer Service attitude - Customer service process - Customer Service by Telephone - Course wrap-up. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer services. |
| 9 (RLIN) |
202481 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Miller, Lee. |
| 9 (RLIN) |
237286 |
| 920 ## - Programme |
|---|
| Programme |
TCHT : CD268 |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha biblionumber |
44144 |
| Koha biblioitemnumber |
44144 |
