| 000 -LEADER |
|---|
| fixed length control field |
01101cam a2200313 i 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
vtls003111647 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
MY-SjTCS |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20200306164952.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
110218t20072007enka b 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780470028629 (paperback) |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] |
|---|
| Level of rules in bibliographic description |
201809071429 |
| Level of effort used to assign nonsubject heading access points |
VLOAD |
| Level of effort used to assign subject headings |
201502061124 |
| Level of effort used to assign classification |
shuhada |
| Level of effort used to assign subject headings |
201102181350 |
| Level of effort used to assign classification |
VLOAD |
| Level of effort used to assign subject headings |
200807241510 |
| Level of effort used to assign classification |
malathy |
| -- |
200802261121 |
| -- |
malathy |
| 040 ## - CATALOGING SOURCE |
|---|
| Description conventions |
rda |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.8 |
| Item number |
GRO |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Grönroos, Christian, |
| Dates associated with a name |
1947- |
| 9 (RLIN) |
28801 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Service management and marketing : |
| Remainder of title |
customer management in service competition / |
| Statement of responsibility, etc. |
Christian Grönroos. |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
Third edition. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Place of production, publication, distribution, manufacture |
Chichester : |
| Name of producer, publisher, distributor, manufacturer |
John Wiley & Sons, Ltd, |
| Date of production, publication, distribution, manufacture, or copyright notice |
[2007] |
| 264 #4 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Date of production, publication, distribution, manufacture, or copyright notice |
©2007 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
x, 483 pages : |
| Other physical details |
illustrations ; |
| Dimensions |
24 cm |
| 336 ## - CONTENT TYPE |
|---|
| Content type term |
text |
| Source |
rdacontent |
| 337 ## - MEDIA TYPE |
|---|
| Media type term |
unmediated |
| Source |
rdamedia |
| 338 ## - CARRIER TYPE |
|---|
| Carrier type term |
volume |
| Source |
rdacarrier |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Service industries |
| General subdivision |
Marketing. |
| 9 (RLIN) |
9157 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer services. |
| 9 (RLIN) |
202481 |
| 920 ## - Programme |
|---|
| Programme |
SHT : 666527, 666783 |
| 921 ## - Programme |
|---|
| Programme |
UNISA : 58309 |
| 922 ## - Programme |
|---|
| Programme |
SOC : 216226 |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha biblionumber |
52037 |
| Koha biblioitemnumber |
52037 |
