| 000 -LEADER |
|---|
| fixed length control field |
01376cam a2200265 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
vtls003055391 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
MY-SjTCS |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20200306170642.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
110218s2004 ilua 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
007821677X (pbk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780078216770 (pbk.) |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] |
|---|
| Level of rules in bibliographic description |
201102181710 |
| Level of effort used to assign nonsubject heading access points |
VLOAD |
| Level of effort used to assign subject headings |
200709171357 |
| Level of effort used to assign classification |
pushpa |
| -- |
200709101457 |
| -- |
malathy |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
004.0688 |
| Item number |
SAN |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Sanderson, Susan M. |
| 9 (RLIN) |
288937 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Introduction to help desk concepts and skills / |
| Statement of responsibility, etc. |
Susan M. Sanderson. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Burr Ridge, IL : |
| Name of publisher, distributor, etc. |
McGraw-Hill Technology Education, |
| Date of publication, distribution, etc. |
c2004. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xxii, 360 p. : |
| Other physical details |
ill. ; 28 cm. + |
| Accompanying material |
1 CD-ROM (4 3/4 in.) |
| 440 #0 - SERIES STATEMENT/ADDED ENTRY--TITLE |
|---|
| Title |
Mike Meyers' computer skills |
| 9 (RLIN) |
211850 |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Accompanying CD-ROM contains the MS Access version of HelpSTAR. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Includes index. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Introduction - 1: Introduction to the help desk - 2: Organization and people - 3: Receiving the incident - 4: Processing and resolving the incident - 5: Computer telephony integration - 6: Web-based support - 7: Performance management - 8: Knowledge management - 9: Asset and security management - 10: Help desk survival guide -- Help desk simulation -- Appendix: Introduction to helpstar. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Computer technical support. |
| 9 (RLIN) |
288938 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Computer industry |
| General subdivision |
Customer services |
| -- |
Management. |
| 9 (RLIN) |
288939 |
| 920 ## - Programme |
|---|
| Programme |
TCHT : 666394, CD338 |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) |
|---|
| Koha biblionumber |
64325 |
| Koha biblioitemnumber |
64325 |
