Success at the enquiry desk : successful enquiry answering - every time / Tim Buckley Owen.
By: Buckley Owen, Tim
.
Publisher: London : Facet, 2006Edition: 5th ed.Description: xx, 134 p. ; 24 cm.ISBN: 1856046001 (pbk.); 9781856046008 (pbk.).Subject(s): Reference services (Libraries) -- Great Britain | Information services -- Quality control | Libraries -- Customer servicesDDC classification: 025.52
| Item type | Current location | Shelf location | Call number | Copy number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|---|
| Teaching Resource | Taylor's Library-TU |
Floor 3, Shelf 2 , Side 1, TierNo 2, BayNo 5 |
025.52 OWE (Browse shelf) | 1 | Available | GENLS,GENLS,02,GR | 5000186010 |
Previous ed.: 2003.
Includes bibliographical references and index.