Training library staff and volunteers to provide extraordinary customer service / by Julie Todaro and Mark L. Smith.
By: Todaro, Julie Beth
.
Contributor(s): Smith, Mark.
Publisher: New York : Neal-Schuman Publishers, c2006Description: viii, 160 p. ; 28 cm.ISBN: 1856045994 (pbk.); 9781856045995 (pbk.).Subject(s): Library employees -- In-service training | Public services (Libraries) | Customer servicesDDC classification: 020.7155 | Item type | Current location | Shelf location | Call number | Copy number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|---|
| Teaching Resource | Taylor's Library-TU |
Floor 3, Shelf 2 , Side 1, TierNo 4, BayNo 4 |
020.7155 TOD (Browse shelf) | 1 | Available | GENLS,GENLS,02,GR | 5000097768 |
Browsing Taylor's Library-TU Shelves Close shelf browser
| 020.715 WOR Strategies for regenerating the library and information professions : | 020.7155 HOU 2010 Technology training in libraries / | 020.7155 HOU 2010 Technology training in libraries / | 020.7155 TOD Training library staff and volunteers to provide extraordinary customer service / | 020.7155 WOO A comprehensive library staff training program in the information age / | 020.72 PIC 2013 Research methods in information / | 020.72 WIL 2009 Applications of social research methods to questions in information and library science / |
Includes bibliographical references and index.
Determining customer service essentials -- Examining general training guidelines -- Preparing specific training for library staff and volunteers -- Assessing and anticipating the needs of customers -- Tracking and responding to customer feedback -- Planning staff-development days -- Instituting continuous learning in libraries-- Integrating continuous learning with customer service.