Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.].
Contributor(s): Patterson, Kerry
.
Publisher: New York : McGraw-Hill, c2002Description: xv, 235 p. : ill. ; 23 cm.ISBN: 0071401946 (pbk.); 9780071401944 (pbk.).Subject(s): Interpersonal communication | Interpersonal relationsDDC classification: 153.6
Contents:
Ch 1: What's a crucial conversation? - Ch 2: Mastering crucial conversations - Ch 3: Start with heart - Ch 4: Learn to look - Ch 5: Make it safe - Ch 6: Master my stories - Ch 7: State my path - Ch 8: Explore others' paths - Ch 9: Move to action - Ch 10: Putting it all together - Ch 11: Yeah, but - Ch 12: Change your life - Index.
| Item type | Current location | Shelf location | Call number | Copy number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|---|
| Main Collection | Taylor's Library-TU |
Floor 3, Shelf 2 , Side 2, TierNo 1, BayNo 4 |
153.6 CRU (Browse shelf) | 1 | Available | GENLS,GENLS,02,GR | 5000045723 |
Includes bibliographical references (p. 229) and index.
Ch 1: What's a crucial conversation? - Ch 2: Mastering crucial conversations - Ch 3: Start with heart - Ch 4: Learn to look - Ch 5: Make it safe - Ch 6: Master my stories - Ch 7: State my path - Ch 8: Explore others' paths - Ch 9: Move to action - Ch 10: Putting it all together - Ch 11: Yeah, but - Ch 12: Change your life - Index.