When customers talk [electronic resource] : --turn what they tell you into sales / T. Scott Gross and BIGresearch.
By: Gross, T. Scott
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Contributor(s): ebrary, Inc
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Publisher: Chicago, IL : Dearborn Trade Pub., c2005Description: xi, 207 p.Subject(s): Customer relations | Customer servicesGenre/Form: Electronic books.DDC classification: 658.8/12 Online resources: An electronic book accessible through the World Wide Web; click to view Item type | Current location | Call number | Status | Date due | Barcode |
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658.8/12 (Browse shelf) | Available |
Includes index.
We see tomorrow -- Foreknowledge -- The big idea -- The physical and metaphysical components -- How to listen to your customers -- How customers want to be served -- Engineer the experience -- Retailers and service providers who get it right -- On the horizon.
TSLHHL
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.