Mastering communication at work : how to lead, manage, and influence / Ethan F. Becker, Jon Wortmann.
Publication details: New York : McGraw-Hill, c2009.Description: viii, 232 p. ; 23 cmISBN:- 9780071625029 (hbk.)
- 007162502X (hbk.)
- 658.45 BEC 2009
Contents:
Match your listener's tendency -- Manage your ethos -- Speak to motivate -- Frame -- Validate -- Add color -- Defensiveness -- Meetings -- Hiring -- Delegation -- Criticism -- Presentations -- Communication as a hard skill.
| Cover image | Item type | Current library | Home library | Collection | Shelving location | Shelf location | Call number | Materials specified | Vol info | Copy number | Status | Notes | Date due | Barcode | Item holds | Item hold queue priority | Course reserves | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Main Collection | Taylor's Library-TU |
Floor 4, Shelf 26 , Side 1, TierNo 3, BayNo 4 |
658.45 BEC 2009 (Browse shelf(Opens below)) | 1 | Available | SHTEx,70004,03,AD | 5000098861 |
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| 658.45 BAU Managing communication | 658.45 BEA Intercultural communication in the global workplace / | 658.45 BEC 2009 Mastering communication at work : | 658.45 BEC 2009 Mastering communication at work : | 658.45 BEE 2013 Business and professional communication : | 658.45 BEL The theory and practice of corporate communication : | 658.45 BEL The theory and practice of corporate communication : |
Includes index.
Match your listener's tendency -- Manage your ethos -- Speak to motivate -- Frame -- Validate -- Add color -- Defensiveness -- Meetings -- Hiring -- Delegation -- Criticism -- Presentations -- Communication as a hard skill.