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Architecture and patterns for IT service management, resource planning, and governance [electronic resource] : making shoes for the cobbler's children / Charles T. Betz.

Publisher: Amsterdam ; Boston : Elsevier/Morgan Kaufmann, c2007Description: xxix, 417 p. : ill. ; 24 cm.Subject(s): Information technology | Information technology -- Management

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Includes bibliographical references (p. 397-406) and index.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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