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Case studies in food service management: business perspectives / [William P. Fisher]

By: Fisher, William P.
Contributor(s): American Hotel & Lodging Association. Educational Institute.
Publisher: Lansing, Mich. : Educational Institute, American Hotel & Lodging, c2008Edition: 2nd ed.Description: xii, 112 p. ; 23 cm.ISBN: 9780866123204 (pbk.).Subject(s): Food service management -- Case Studies | Food service management | Restaurant managementDDC classification: 647.95068
Contents:
Moments of truth : a very unhappy birthday -- Responsible alcohol service : a rose between two thorny situations -- Adrift in a sea of apathy : putting dining room service back on course -- Food festival by the lake -- Mentoring : a key employee tumbles -- "I never wanted to be a supervisor anyway" -- Manderley maddens new manager -- Turning around the turnaround -- Banquet gone bad -- Club food and beverage is not your typical restaurant operation -- A critical business decision -- Hobson's choise : finding the best server for the job -- Terry tackles turnover -- Banquet Ballhoo at the Brunswick -- Don't take the "Sir" out of service, or enhancing service excellence through creative problem-solving -- Explosion in the kitchen -- Dom's dilemma : dealing with employee theft -- Follow the leader -- The perils of menu planning -- Anatomy of a reataurant promo, or how Seymour learned to love seafood -- Membership migration changes more than menus -- Jack jinxes the new menu -- When life hands you lemons...better check the specs --Pushing the envelope on settings and supplies -- Supplies surprise -- Clean with an in-house crew or outsource to a contract cleaning service?
Item type Current location Call number Copy number Status Notes Date due Barcode
Main Collection Taylor's Library-TU
647.95068 FIS (Browse shelf) 1 Available SCAFS,70006,02,GR 5000043661

Moments of truth : a very unhappy birthday -- Responsible alcohol service : a rose between two thorny situations -- Adrift in a sea of apathy : putting dining room service back on course -- Food festival by the lake -- Mentoring : a key employee tumbles -- "I never wanted to be a supervisor anyway" -- Manderley maddens new manager -- Turning around the turnaround -- Banquet gone bad -- Club food and beverage is not your typical restaurant operation -- A critical business decision -- Hobson's choise : finding the best server for the job -- Terry tackles turnover -- Banquet Ballhoo at the Brunswick -- Don't take the "Sir" out of service, or enhancing service excellence through creative problem-solving -- Explosion in the kitchen -- Dom's dilemma : dealing with employee theft -- Follow the leader -- The perils of menu planning -- Anatomy of a reataurant promo, or how Seymour learned to love seafood -- Membership migration changes more than menus -- Jack jinxes the new menu -- When life hands you lemons...better check the specs --Pushing the envelope on settings and supplies -- Supplies surprise -- Clean with an in-house crew or outsource to a contract cleaning service?