Service operations management : improving service delivery / Robert Johnston and Graham Clark.
By: Johnston, Robert
.
Contributor(s): Clark, Graham.
Publisher: Harlow, England : Financial Times/Prentice Hall, 2008Edition: 3rd ed.Description: xvi, 533 p. : ill. ; 25 cm.ISBN: 9781405847322 (pbk.); 1405847328 (pbk.).Subject(s): Service industries -- ManagementDDC classification: 658
| Item type | Current location | Shelf location | Call number | Copy number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|---|
| Graduate Collection | Taylor's Library-TU |
Floor 4, Shelf 23 , Side 1, TierNo 3, BayNo 4 |
658 JOH 2008 (Browse shelf) | 1 | Available | TBSxx,54001,03,AD | 5000115172 |
Includes bibliographical references and index.