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The crisis manager : facing disasters, conflicts, and failures / Otto Lerbinger.

By: Lerbinger, Otto.
Series: Routledge communication series.Publisher: New York ; London : Routledge, c2012Edition: 2nd ed.Description: xvi, 378 p. : ill. ; 24 cm.ISBN: 9780415892285 (hbk.); 0415892287 (hbk.); 9780415892315 (pbk.); 0415892317 (pbk.).Subject(s): Crisis management | Conflict managementDDC classification: 658.4056
Contents:
Understanding crises -- Risk management : preparing for the worst -- Crisis communication -- Image restoration strategies in crisis communication -- Natural crises -- Biological crises -- Technological crises -- Confrontation crises -- Crises of malevolence -- Crises of mismanagement -- Crises of skewed management values -- Crises of deception -- Crises of management misconduct.
Item type Current location Shelf location Call number Copy number Status Notes Date due Barcode
Main Collection Taylor's Library-TU

Floor 4, Shelf 25 , Side 2, TierNo 3, BayNo 7

 658.4056 LER 2012 (Browse shelf) 1 Available SOMAC,37000,03,RA|SOMAC,91604,03,RA|SOMAC,91603,03,RM|SOMAC,37003,03,AD|SOMAC,91605,03,AD|SOMAC,37001,03,RA 5000131272

Rev. ed. of: The crisis manager : facing risk and responsibility. 1997.

Includes bibliographical references and index.

Understanding crises -- Risk management : preparing for the worst -- Crisis communication -- Image restoration strategies in crisis communication -- Natural crises -- Biological crises -- Technological crises -- Confrontation crises -- Crises of malevolence -- Crises of mismanagement -- Crises of skewed management values -- Crises of deception -- Crises of management misconduct.