Toyota culture : the heart and soul of the Toyota way / Jeffrey K. Liker, Michael Hoseus and the Center for Quality People and Organizations.
By: Liker, Jeffrey K
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Contributor(s): Hoseus, Michael | Center for Quality People and Organizations.
Publisher: New York : McGraw-Hill, c2008Description: xxx, 562 p. : ill. ; 24 cm.ISBN: 0071492178 (hbk.); 9780071492171 (hbk.).Subject(s): Toyota Jidōsha Kabushiki Kaisha![](/opac-tmpl/bootstrap/images/filefind.png)
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Includes bibliographical references (p. 549-552) and index.
The DNA of Toyota lies in its culture -- The human systems model -- Toyota way + local environment + purpose = success -- Attract competent and trainable people -- Developing competent and able people -- Engaging competent and willing people in continuous improvement -- Inspiring people to be committed to the company, family, and community -- Work groups and team problem solving -- Clean and safe workplace -- Two-way communication and visual management -- Servant leadership -- Commitment and tools for stable employment -- Fair and consistent HR policies and practices -- Slow promotion and rewards for teamwork -- Hoshin Kanri and floor management development system -- Leveling up Toyota culture at Toyota Motor Sales -- The Lexus and Scion stories -- Developing your culture of quality people for long-term mutual prosperity.