Management by measurement : designing key indicators and performance measurement systems / Fiorenzo Franceschini, Maurizio Galetto, Domenico Maisano.
By: Franceschini, Fiorenzo
.
Contributor(s): Galetto, Maurizio | Maisano, Domenico.
Publisher: Berlin : Springer, c2007Description: xi, 242 p. : ill. ; 24 cm.ISBN: 9783540732112 (hbk.); 354073211X (hbk.).Subject(s): Performance technology | Organizational effectivenessDDC classification: 658.314 | Item type | Current location | Shelf location | Call number | Copy number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|---|
| Main Collection | Taylor's Library-TU |
Floor 4, Shelf 25 , Side 1, TierNo 3, BayNo 4 |
658.314 FRA 2007 (Browse shelf) | 1 | Available | TBSxx,34004,03,CL | 5000100703 | |
| Main Collection | Taylor's Library-TU |
Floor 4, Shelf 25 , Side 1, TierNo 3, BayNo 4 |
658.314 FRA 2007 (Browse shelf) | 1 | Available | TBSxx,34004,03,GR | 5000100702 |
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Includes bibliographical references (p. [227]- 236) and index.
1. Quality and process indicators. - 2. Indicators criticalities and curiosities. - 3. The condition of uniqueness in process representation. - 4. Performance indicators properties. - 5. Designing a performance measurement system. - 6. Indicators, measurements, preferences and evaluations: a scheme of classification according to the representational theory.