Introduction to service engineering / [edited by] Gavriel Salvendy and Waldemar Karwowski.
Contributor(s): Salvendy, Gavriel
| Karwowski, Waldemar.
Publisher: Hoboken, N.J. : John Wiley, c2010Description: xii, 659 p. : ill. ; 25 cm.ISBN: 9780470382417 (hbk.); 0470382414 (hbk.).Subject(s): Computer networks -- Management | Service industries -- Information technology | Customer services -- Information technology | Service-oriented architecture (Computer science) | Systems engineering | Management scienceDDC classification: 658
| Item type | Current location | Call number | Copy number | Status | Notes | Date due | Barcode | Remark |
|---|---|---|---|---|---|---|---|---|
| Main Collection | TU External Storage-LCS | 658 INT 2010 (Browse shelf) | 1 | Available | SOExx,07016,03,GR | 5000106465 | Please fill up online form at https://taylorslibrary.taylors.edu.my/services/external_storage1 |
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| 658 HOP Beyond budgeting : | 658 HUG Business case studies / | 658 INT 2006 Introduction to business / | 658 INT 2010 Introduction to service engineering / | 658 JEW 2000 An integrated approach to business studies / | 658 JEW 2000 An integrated approach to business studies / | 658 JOH Relevance regained : |
Includes bibliographical references and index.