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Managing service operations : design and implementation / Bill Hollins and Sadie Shinkins.

By: Hollins, Bill.
Contributor(s): Shinkins, Sadie.
Publisher: London : SAGE, 2006Description: xii, 299 p. : ill. ; 25 cm.ISBN: 9781412929523 (hbk.); 9781412929530 (pbk.); 1412929520 (hbk.); 1412929539 (pbk.).Subject(s): Service industries -- Management | Work design | Product managementDDC classification: 658.4034
Item type Current location Call number Copy number Status Notes Date due Barcode
Main Collection Taylor's Library-TU
658.4034 HOL 2006 (Browse shelf) 1 Available TBSxx,08010,03,GR 5000106730

Includes bibliographical references (p. [289]-296) and index.