Customer service : skills for success / Robert W. Lucas.
By: Lucas, Robert W
.
Publisher: New York, N.Y. : McGraw-Hill, 2012Edition: 5th ed.Description: xix, 394 p. : ill. ; 26 cm.ISBN: 9780073397115 (pbk.); 0073397113 (pbk.); 9780071315920 (pbk. : int. ed.); 0071315926 (pbk. : int. ed.).Subject(s): Customer servicesDDC classification: 658.812
| Item type | Current location | Shelf location | Call number | Copy number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|---|
| Main Collection | Taylor's Library-TC |
Floor 4, Shelf 40, Side 1, TierNo 5, BayNo 1 |
658.812 LUC 2012 (Browse shelf) | 1 | Available | CALxx,03000,03,CL | 5000141061 | |
| Main Collection | Taylor's Library-TU |
Floor 4, Shelf 27, Side 1, TierNo 5, BayNo 1 |
658.812 LUC 2012 (Browse shelf) | 1 | Available | SHTEx,70002,03,AD | 5000129285 | |
| Main Collection | Taylor's Library-TU | 658.812 LUC 2012 (Browse shelf) | 1 | Available | SHTEx,70002,03,AD | 5000117408 | ||
| Main Collection | Taylor's Library-TU | 658.812 LUC 2012 (Browse shelf) | 1 | Available | SHTEx,70002,03,AD | 5000117652 |
Includes bibliographical references and index.