The librarian as information consultant : transforming reference for the Information Age / Sarah Anne Murphy.
By: Murphy, Sarah Anne.
Publisher: Chicago, Ill. : American Library Association, c2011Description: xi, 106 p. : ill. ; 26 cm.ISBN: 9780838910863 (pbk.); 0838910866 (pbk.).Subject(s): Reference services (Libraries) -- Forecasting | Reference services (Libraries) -- Management | Information consultants | Reference librarians -- Effect of technological innovations onDDC classification: 025.52Item type | Current location | Shelf location | Call number | Copy number | Status | Notes | Date due | Barcode | Remark |
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Main Collection | Taylor's Library-TU |
Floor 3, Shelf 2, Side 1, TierNo 2, BayNo 5 |
025.52 MUR 2011 (Browse shelf) | 1 | Available | GENLS,GENLS,03,GR | 5000118618 | ||
Main Collection | TC External Storage | 025.52 MUR 2011 (Browse shelf) | 1 | Available | GENxx,GENxx,02,CL | 5000143313 | Please fill up online form at https://taylorslibrary.taylors.edu.my/services/external_storage1 |
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025.284 BUI 2012 Building and managing e-book collections : | 025.343 ISS Issues for the nineties : | 025.343 ISS Issues for the nineties : | 025.52 MUR 2011 The librarian as information consultant : | 025.52 THO Rethinking reference : | 025.520973 MUL 2012 Fundamentals of reference / | 025.524 CAS Reference and information services in the 21st century : |
Includes bibliographical references and index.
The library and information consultant -- Strategies for building and maintaining consumer relationships -- Marketing the library and information consultant's services : creating a sophisticated brand -- The business of consulting : managing employee service roles and consumer demand -- Developing the infrastructure and culture for continuous quality improvement.