Handbook of hospitality human resources management [electronic resource] / edited by Dana V. Tesone.
Contributor(s): Tesone, D. V. (Dana V.) | ScienceDirect (Online service).Publisher: Oxford, UK ; Burlington, MA : Butterworth-Heinemann, 2008Edition: 1st ed.Description: xxvii, 522 p. : ill. ; 24 cm.ISBN: 9780080450810; 0080450814.Subject(s): Hospitality industry -- Personnel management -- Handbooks, manuals, etc | Personnel management -- Handbooks, manuals, etc | Personeelsmanagement | ToeristenindustrieGenre/Form: Electronic books.Additional physical formats: No titleDDC classification: 647.0683 Online resources: An electronic book accessible through the World Wide Web; click for information
|Item type||Current location||Call number||Status||Notes||Date due||Barcode|
|Main Collection||Taylor's Library - Perpetual(TU)||647.0683 (Browse shelf)||e-book||SHTEx,70002,03,CL,PPT|
Includes bibliographical references and index.
Human Resource Management Planning: Missions, Visions, Objectives and Strategies; Job Analysis: The Basis for all things HR; Getting it right the First Time: Using Job Competencies for Positive Hiring Outcomes in the Hospitality Industry; Organizational Culture in the Casual Dining Industry: The Impact that Culture has on Service Quality and Customers' Intention to Return; Ethical Principles and Practices in Human Resources Management; Human Resource Management and a Service Culture; Employee Relations: A Problem Solving Approach; Human Resource Management Role in Ethics within the Hospitality Idustry; Organisational Communication in the Hospitality Industry; Employee Turnover: Calculation of Turnover Rates and Costs; The Role of Conflict Management in Human Resource Development in Human Resource Management in the Hospitality Industry; Work-Family Conflict and Facilitation: Implications for Hospitality Researchers; The Optimal Hospitality Leader: Creating a Thriving, Self-Motivating Leadership-Followership Organizational Network; The Path of Least Resistance? Choice and Constraint in HRM Strategy in the UK Hotel Sector; Employee Orientation and Mentoring Programs; Human Capital Development: A Return on Investment Perspective; Contributing to Employee Development through Training and Development; An HR Practitioner's Point of View: Four Actions that HR Executives can take to get Their Services Used; Employee Management and Innovation; Development of a Sustainable Tourism Hospitality Human Resources Management Module: A Template for teaching Sustainability across the Curriculum; Strategic Human Resource Issues in Hospitality and Tourism.
Electronic reproduction. Amsterdam : Elsevier Science & Technology, 2009. Mode of access: World Wide Web. System requirements: Web browser. Title from title screen (viewed on Dec. 3, 2009). Access may be restricted to users at subscribing institutions.