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ISO 9000 quality systems handbook [electronic resource] : using the standards as a framework for business improvement / David Hoyle.

By: Hoyle, David.
Contributor(s): ScienceDirect (Online service).
Publisher: Amsterdam ; Boston ; London : Butterworth-Heinemann, 2009Edition: 6th ed.Description: xii, 802 p. : ill. ; 24 cm.ISBN: 9781856176842; 1856176843.Subject(s): ISO 9000 Series Standards -- Handbooks, manuals, etcGenre/Form: Electronic books.Additional physical formats: No titleDDC classification: 658.562 Online resources: An electronic book accessible through the World Wide Web; click for information
Contents:
Putting ISO 9000 in context -- Defining and characterizing quality -- The importance and role of stakeholders -- Anatomy of the standards -- A practical guide to using these standards -- A flawed approach -- A systems approach -- A process approach -- A behavioural approach -- Establishing a quality management system -- Documenting a quality management system -- Document control -- Management commitment -- Customer focus -- Quality policy -- Quality objectives and planning -- Responsibility, authority and communication -- Management review -- Determining and providing resources -- Human resources -- Infrastructure -- Work environment -- Planning product realization processes -- Customer-related processes -- Design and development -- Purchasing -- Production and service provision -- Monitoring, measurement, analysis and improvement processes -- Customer satisfaction -- Internal audit -- Measurement and monitoring of products and processes -- Control of monitoring and measuring equipment -- Control of nonconforming product -- Analysis of data -- Continual improvement -- Corrective action -- Preventive action -- Self assessment -- System certification -- Beyond ISO 9001 certification -- Related web sites -- Related standards -- Glossary -- Index.
Item type Current location Call number Status Notes Date due Barcode
Main Collection Taylor's Library - Perpetual(TU)
658.562 (Browse shelf) e-book SHTEx,70000,03,CL,PPT

Previous ed.: 2006.

Includes bibliographical references and index.

Includes web resources.

Putting ISO 9000 in context -- Defining and characterizing quality -- The importance and role of stakeholders -- Anatomy of the standards -- A practical guide to using these standards -- A flawed approach -- A systems approach -- A process approach -- A behavioural approach -- Establishing a quality management system -- Documenting a quality management system -- Document control -- Management commitment -- Customer focus -- Quality policy -- Quality objectives and planning -- Responsibility, authority and communication -- Management review -- Determining and providing resources -- Human resources -- Infrastructure -- Work environment -- Planning product realization processes -- Customer-related processes -- Design and development -- Purchasing -- Production and service provision -- Monitoring, measurement, analysis and improvement processes -- Customer satisfaction -- Internal audit -- Measurement and monitoring of products and processes -- Control of monitoring and measuring equipment -- Control of nonconforming product -- Analysis of data -- Continual improvement -- Corrective action -- Preventive action -- Self assessment -- System certification -- Beyond ISO 9001 certification -- Related web sites -- Related standards -- Glossary -- Index.

Electronic reproduction. Amsterdam : Elsevier Science & Technology, 2010. Mode of access: World Wide Web. System requirements: Web browser. Title from title screen (viewed on Jan. 14, 2010). Access may be restricted to users at subscribing institutions.