Tourist customer service satisfaction : an encounter approach / by Francis P. Noe, Muzaffer Uysal and Vincent P. Magnini.
By: Noe, Francis P.
Contributor(s): Uysal, Muzaffer | Magnini, Vincent P.
Series: Routledge advances in tourism: 18.Publisher: London; New York : Routledge, 2010Description: ix, 193 p. ; 24cm.ISBN: 9780415578042 (hbk.).Subject(s): Tourism -- Management | Hospitality industry -- ManagementDDC classification: 338.4791068Item type | Current location | Shelf location | Call number | Copy number | Status | Notes | Date due | Barcode |
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Main Collection | Taylor's Library-TU |
Floor 3, Shelf 6 , Side 2, TierNo 2, BayNo 7 |
338.4791068 NOE 2010 (Browse shelf) | 1 | Available | SHTEx,70002,03,CL | 5000121459 |
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338.4791068 MEN 2020 Operations management and strategies in travel industry : | 338.4791068 MOR Entrepreneurship in the hospitality, tourism and leisure industries / | 338.4791068 MOR 2011 Entrepreneurship in the hospitality, tourism and leisure industries / | 338.4791068 NOE 2010 Tourist customer service satisfaction : | 338.4791068 PAG 2011 Tourism management : | 338.4791068 PAG 2015 Tourism management / | 338.4791068 PAG 2019 Tourism management : |
Includes bibliographical references and index.