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Tourist customer service satisfaction : an encounter approach / by Francis P. Noe, Muzaffer Uysal and Vincent P. Magnini.

By: Noe, Francis P, 1939-.
Contributor(s): Uysal, Muzaffer | Magnini, Vincent P.
Series: Routledge advances in tourism: 18.Publisher: London; New York : Routledge, 2010Description: ix, 193 p. ; 24cm.ISBN: 9780415578042 (hbk.).Subject(s): Tourism -- Management | Hospitality industry -- ManagementDDC classification: 338.4791068
Item type Current location Call number Copy number Status Notes Date due Barcode
Main Collection Taylor's Library-TU
338.4791068 NOE 2010 (Browse shelf) 1 Available SHTEx,70002,03,CL 5000121459

Includes bibliographical references and index.