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Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton.

By: Ford, Robert C.
Contributor(s): Sturman, Michael C. (Michael Craig) | Heaton, Cherrill P.
Publisher: Clifton Park, N.Y. : Delmar Cengage Learning, [2012]Copyright date: ©2012Description: xxvii, 516 pages : colour illustrations ; 27 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 1439060320 (hardback); 9781439060322 (hardback).Subject(s): Hospitality industry -- Management | Hospitality industry -- Customer services | Hospitality industry -- Quality controlDDC classification: 647.94068
Item type Current location Call number Copy number Status Notes Date due Barcode
Main Collection Taylor's Library-TC
647.94068 FOR 2012 (Browse shelf) 1 Available SHTEx,70002,03,AD 5000124191

Includes bibliographical references and index.