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Guest service in the hospitality industry / Paul Bagdan.

By: Bagdan, Paul J, 1970-.
Publisher: Hoboken, New Jersey : John Wiley & Sons, Inc., [2013]Copyright date: ©2013Description: xvii, 298 pages : illustrations ; 25 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9781118071809 (hardback).Subject(s): Hospitality industry -- Management | Hospitality industry -- Customer services | Hospitality industry -- Quality controlDDC classification: 647.94068
Item type Current location Call number Copy number Status Notes Date due Barcode Course reserves
Main Collection Taylor's Library-TC
647.94068 BAG 2013 (Browse shelf) 1 Available CALSH,25000,03,CL 5000147579
Reserve Collection Taylor's Library-TU
647.94068 BAG 2013 (Browse shelf) 1 Available SHTEx,70002,03,RM 5000171639

Service Operation Management


Includes index.