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Skilled interpersonal communication [electronic resource] : research, theory, and practice / Owen Hargie.

By: Hargie, Owen.
Publisher: London : Routledge, 2011Edition: 5th ed.Description: 1 online resource (xiv, 618 p.) : ill.ISBN: 9780203833919 (ebk : PDF).Subject(s): Interpersonal communicationGenre/Form: Electronic books.Additional physical formats: No title; No title; No title; No titleDDC classification: 153.6 Online resources: An electronic book accessible through the World Wide Web; Also available in print edition.
Contents:
1. Communicating effectively : the skills approach -- 2. A conceptual model of skilled interpersonal communication -- 3. Communicating without words : skilled nonverbal behaviour -- 4. Rewarding others : the skill of reinforcing -- 5. Finding out about others : the skill of questioning -- 6. Showing understanding for others : the skill of reflecting -- 7. Paying attention to others : the skill of listening -- 8. Getting your message across : the skill of explaining -- 9. Telling others about yourself : the skill of self-disclosure -- 10. Opening and closing interactions : the skills of set induction and closure -- 11. Standing up for yourself : the skill of assertiveness -- 12. Using your influence : the skill of persuasion -- 13. Working things out together : the skill of negotiating -- 14. Working with others : skills of participating in and leading small groups -- 15. Conclusion.
Item type Current location Call number Copy number Status Notes Date due Barcode
Main Collection Taylor's Library - Perpetual(TU)
153.6 (Browse shelf) 1 e-book SOMAC,37001,03,CL,PPT

Includes bibliographical references and indexes.

1. Communicating effectively : the skills approach -- 2. A conceptual model of skilled interpersonal communication -- 3. Communicating without words : skilled nonverbal behaviour -- 4. Rewarding others : the skill of reinforcing -- 5. Finding out about others : the skill of questioning -- 6. Showing understanding for others : the skill of reflecting -- 7. Paying attention to others : the skill of listening -- 8. Getting your message across : the skill of explaining -- 9. Telling others about yourself : the skill of self-disclosure -- 10. Opening and closing interactions : the skills of set induction and closure -- 11. Standing up for yourself : the skill of assertiveness -- 12. Using your influence : the skill of persuasion -- 13. Working things out together : the skill of negotiating -- 14. Working with others : skills of participating in and leading small groups -- 15. Conclusion.

Also available in print edition.

Mode of access: World Wide Web.