Customer service : skills for success / Robert W. Lucas.
By: Lucas, Robert W
.
Publisher: Boston : McGraw-Hill, c2009Edition: 4th ed.Description: xx, 294 p. : ill. ; 26 cm.ISBN: 9780071277501 (pbk. : Int. ed.); 0071277501 (pbk. : Int. ed.).Subject(s): Customer servicesDDC classification: 658.812
| Item type | Current location | Call number | Copy number | Status | Notes | Date due | Barcode | Remark |
|---|---|---|---|---|---|---|---|---|
| Main Collection | TC External Storage | 658.812 LUC 2009 (Browse shelf) | 1 | Available | CALxx,03000,03,CL | 5000141060 | Please fill up online form at https://taylorslibrary.taylors.edu.my/services/external_storage1 |
Includes bibliographical references and index.