Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors.
Contributor(s): Kandampully, Jay
| Mok, Connie | Sparks, Beverley.
Publisher: New York : Haworth Hospitality Press, [2001]Copyright date: ©2001Description: xvii, 339 pages ; 23 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 0789007266 (hardback).Subject(s): Hospitality industry -- Management | Tourism -- Management | Leisure industry -- Management | Hospitality industry -- Quality control | Quality assuranceDDC classification: 647.940685
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