Normal view MARC view ISBD view

Human resources management in the hospitality industry / David K. Hayes, Jack D. Ninemeier.

By: Hayes, David K.
Contributor(s): Ninemeier, Jack D.
Publisher: Hoboken, N.J. : Wiley, c2009Description: xiii, 490 p. : ill. ; 24 cm.ISBN: 9780470084809 (hbk.).Subject(s): Hospitality industry -- Personnel managementDDC classification: 647.940683
Contents:
1. Introduction to human resources in the hospitality industry - 2. The legal environment of human resources management - 3. Human resources management: Policies and procedures - 4. Employee recruitment and selection - 5. First impressions and an ethical foundation - 6. Planning training programs - 7. Delivering and evaluating training programs - 8. Compensation programs - 9. Performance management and approaisal - 10. Employee health and safety - 11. Role of human resources in strategic planning and organizational change - 12. Critical issues in human resources management - 13. Human resources: Planning for global expansion by Dr. A.J. Singh.
Item type Current location Shelf location Call number Copy number Status Notes Date due Barcode
Main Collection Taylor's Library-TU

Floor 4, Shelf 21 , Side 2, TierNo 5, BayNo 5

647.940683 HAY 2009 (Browse shelf) 1 Available SHTEx,70000,03,RA 5000125127
Main Collection Taylor's Library-TU

Floor 4, Shelf 21 , Side 2, TierNo 5, BayNo 5

647.940683 HAY (Browse shelf) 1 Available SHTEx,70002,03,RA 5000027978
Graduate Collection Taylor's Library-TU

Floor 4, Shelf 21 , Side 2, TierNo 1, BayNo 6

647.940683 HAY (Browse shelf) 1 Available SHTEx,60001,03,RA 5000043200

1. Introduction to human resources in the hospitality industry - 2. The legal environment of human resources management - 3. Human resources management: Policies and procedures - 4. Employee recruitment and selection - 5. First impressions and an ethical foundation - 6. Planning training programs - 7. Delivering and evaluating training programs - 8. Compensation programs - 9. Performance management and approaisal - 10. Employee health and safety - 11. Role of human resources in strategic planning and organizational change - 12. Critical issues in human resources management - 13. Human resources: Planning for global expansion by Dr. A.J. Singh.