Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver.
By: Johnston, Robert.
Contributor(s): Clark, Graham | Shulver, Michael.
Publisher: Harlow, England : Pearson Education Limited, [2012]Copyright date: ©2012Edition: Fourth edition.Description: xxii, 462 pages : colour illustrations ; 27 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9780273740483 (paperback); 0273740482 (paperback).Subject(s): Customer services -- Management | Service industries -- ManagementDDC classification: 658.812Item type | Current location | Shelf location | Call number | Copy number | Status | Notes | Date due | Barcode |
---|---|---|---|---|---|---|---|---|
Main Collection | Taylor's Library-TU |
Floor 2, Shelf 2 , Side 1, TierNo 3, BayNo 1 |
658.812 JOH 2012 (Browse shelf) | 1 | Available | SHTEx,70002,03,RM | 5000171019 | |
Graduate Collection | Taylor's Library-TU |
Floor 4, Shelf 27 , Side 1, TierNo 4, BayNo 3 |
658.812 JOH 2012 (Browse shelf) | 1 | Available | TBSxx,54001,03,CL | 5000141578 | |
Main Collection | Taylor's Library-TU |
Floor 4, Shelf 27 , Side 1, TierNo 4, BayNo 3 |
658.812 JOH 2012 (Browse shelf) | 1 | Available | SCAFS,70003,03,CL | SHTEx,70002,03,RM | SHTEx,94603,03,RM | 5000144191 |
Includes bibliographical references and index.