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Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver.

By: Johnston, Robert, 1953-.
Contributor(s): Clark, Graham, 1949- | Shulver, Michael.
Publisher: Harlow, England : Pearson Education Limited, [2012]Copyright date: ©2012Edition: Fourth edition.Description: xxii, 462 pages : colour illustrations ; 27 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9780273740483 (paperback); 0273740482 (paperback).Subject(s): Customer services -- Management | Service industries -- ManagementDDC classification: 658.812
Item type Current location Call number Copy number Status Notes Date due Barcode Course reserves
Reserve Collection Taylor's Library-TU
658.812 JOH 2012 (Browse shelf) 1 Available SHTEx,70002,03,RM 5000171019

Service Operation Management

Graduate Collection Taylor's Library-TU
658.812 JOH 2012 (Browse shelf) 1 Available TBSxx,54001,03,CL 5000141578
Main Collection Taylor's Library-TU
658.812 JOH 2012 (Browse shelf) 1 Available SCAFS,70003,03,CL|SHTEx,70002,03,RM 5000144191

Includes bibliographical references and index.