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Total quality handbook / David L. Goetsch, Stanley B. Davis

By: Goetsch, David L.
Contributor(s): Davis, Stanley, 1931- [(j.a.)].
Publisher: Upper Saddle River, N.J. : Prentice Hall, c2001Description: viii, 278 p. ; 28 cm.ISBN: 0130272620.Subject(s): Industrial management -- Handbooks, manuals, etc | Total quality management -- Handbooks, manuals, etcDDC classification: 658.4013
Contents:
Chapter. 1. Total Quality and Quality Management. Chapter. 2. Strategic Planning. Chapter. 3. Quality Culture. Chapter. 4. Customer Satisfaction. Chapter. 5. Empowerment Chapter. 6. Leadership and Change. Chapter. 7. Team Building. Chapter. 8. Training. Chapter. 9. Quality Tools. Chapter. 10. Problem Solving and Decision Making. Chapter. 11. Statistical Process Control (SPC). Chapter. 12. Continuous Improvement. Chapter. 13. Benchmarking. Chapter. 14. Just-In-Time (JIT). Index.
Summary: Total quality handbook provides practical, easy-to-use information for both students and practitioners in the field of quality management. Global competition and the ever-increasing expectations of custorers demand that organizations improve their performance continually. This need for continual improvement is unrelenting and ongoing. Performance levels that are competitive today may not be competitive tomorrow. An organization's products, processes, people, and services must get better every day if it is going to survive and prosper in theglobal marketplace. - Back cover.
Item type Current location Shelf location Call number Copy number Status Notes Date due Barcode
Main Collection Taylor's Library-TU

Floor 4, Shelf 25 , Side 2, TierNo 1, BayNo 2

 658.4013 GOE (Browse shelf) 1 Available SLASx,05000,03,CL 5000012574

Chapter. 1. Total Quality and Quality Management. Chapter. 2. Strategic Planning. Chapter. 3. Quality Culture. Chapter. 4. Customer Satisfaction. Chapter. 5. Empowerment Chapter. 6. Leadership and Change. Chapter. 7. Team Building. Chapter. 8. Training. Chapter. 9. Quality Tools. Chapter. 10. Problem Solving and Decision Making. Chapter. 11. Statistical Process Control (SPC). Chapter. 12. Continuous Improvement. Chapter. 13. Benchmarking. Chapter. 14. Just-In-Time (JIT). Index.

Total quality handbook provides practical, easy-to-use information for both students and practitioners in the field of quality management. Global competition and the ever-increasing expectations of custorers demand that organizations improve their performance continually. This need for continual improvement is unrelenting and ongoing. Performance levels that are competitive today may not be competitive tomorrow. An organization's products, processes, people, and services must get better every day if it is going to survive and prosper in theglobal marketplace. - Back cover.