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Managing for quality in the hospitality industry / John H. King, Jr., Ronald F. Cichy.

By: King, John H, 1937-.
Contributor(s): Cichy, Ronald F.
Publisher: Upper Saddle River, N.J. : Pearson Prentice Hall, c2006Description: xx, 298 p. : ill., ports. ; 28 cm.ISBN: 0130945897 (pbk.).Subject(s): Total quality management | Quality control | Hospitality industry -- ManagementDDC classification: 647.940684
Contents:
Foreword. - Preface. - Acknowledgements. - Reviewers. - About the authors. - chapter 1. An overview of managing for quality. - chapter 2. Champions of quality. - chapter 3. Quality managment. - chapter 4. Tapping the organization's hidden strengths. - chapter 5. Team effectiveness. - chapter 6. Serving external customers. - chapter 7. CQI journey. - chapter 8. Tools of the trade. - chapter 9. Strategic quality plan. - chapter 10. Assessing quality. - chapter 11. Implementing quality. - chapter 12. Leading quality. - chapter 13. Quality life. - chapter 14. Final thoughts. - Glossary. - Index. - Your tools of the trade.
Item type Current location Call number Copy number Status Notes Date due Barcode
Main Collection Taylor's Library-TU
647.940684 KIN (Browse shelf) 1 Available SHTEx,70002,03,AD 1000808738
Main Collection Taylor's Library-TU
647.940684 KIN (Browse shelf) 1 Checked out SHTEx,70002,03,RM 12/07/2021 1000805561
Main Collection Taylor's Library-TU
647.940684 KIN (Browse shelf) 1 Available SHTEx,70002,03,RA 1000805194

Includes index.

Foreword. - Preface. - Acknowledgements. - Reviewers. - About the authors. - chapter 1. An overview of managing for quality. - chapter 2. Champions of quality. - chapter 3. Quality managment. - chapter 4. Tapping the organization's hidden strengths. - chapter 5. Team effectiveness. - chapter 6. Serving external customers. - chapter 7. CQI journey. - chapter 8. Tools of the trade. - chapter 9. Strategic quality plan. - chapter 10. Assessing quality. - chapter 11. Implementing quality. - chapter 12. Leading quality. - chapter 13. Quality life. - chapter 14. Final thoughts. - Glossary. - Index. - Your tools of the trade.