Achieving excellence in guest service / Josephine Ive
By: Ive, Josephine
.
Publisher: Melbourne, Vic. : Hospitality Press, 2000Description: xi, 262 p. : ill. ; 25 cm.ISBN: 1862504849.Subject(s): Customer services -- Study and teaching | Hospitality industry -- Customer services | Hotels -- Employees -- Training ofDDC classification: 647.2071
| Item type | Current location | Shelf location | Call number | Copy number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|---|---|
| Main Collection | Taylor's Library-TU |
Floor 4, Shelf 21 , Side 2, TierNo 4, BayNo 2 |
647.2071 IVE (Browse shelf) | 1 | Available | SHTEx,70002,03,AD | 5000037470 | |
| Main Collection | Taylor's Library-TU |
Floor 4, Shelf 22 , Side 2, TierNo 2, BayNo 5 |
647.2071 IVE (Browse shelf) | 1 | Available | SHTEx,70002,03,AD | 5000033015 |