Mapping experiences : a guide to creating value through journeys, blueprints and diagrams / James Kalbach.
By: Kalbach, James [author.].
Publisher: Sebastopol, California : O'Reilly Media, 2021Description: 1 online resource.Content type: text Media type: computer Carrier type: online resourceISBN: 9781492076605; 1492076600.Subject(s): Consumer satisfaction | Customer services -- EvaluationGenre/Form: Electronic books.Additional physical formats: Print version:: No titleDDC classification: 658.8/12 Online resources: An electronic book accessible through the World Wide Web; click to view| Item type | Current location | Call number | Status | Notes | Date due | Barcode |
|---|---|---|---|---|---|---|
| Main Collection | Taylor's Library - Perpetual(TU) | 658.8/12 (Browse shelf) | e-book | TDSxx,92610,03,RM,PPT |
Added to collection customer.56279.3