Includes bibliographical references and index.

Print version record.

"Most of us have been educated from birth to compete, judge, demand, and diagnose--to think and communicate in terms of what is 'right' and 'wrong' with people. At best, communicating and thinking this way can create misunderstanding and frustration. At its worst, it can lead to anger, depression, and even emotional or physical violence. [This book] uses stories, role-plays, and real-world examples to introduce the Nonviolent Communication (NVC) process. Far more than simple techniques, you'll learn to transform the thinking, language, and moralistic judgments that prevent the quality of relationships you've always wanted. Start to more easily resolve conflicts, get what you want without demands, hear the needs of others, strengthen your personal and professional relationships, and live your fullest potential. With Nonviolent Communication, you'll learn to: significantly improve your relationships with family, friends, and co-workers; stay peaceful in the face of judgment, criticism, and anger; speak, think, and listen in ways that inspire compassion and understanding; break patterns of thinking that lead to stress, depression, guilt, and shame; discover common ground with anyone, anytime, anywhere."--Book cover.

"What is Violent Communication? If 'violent' means acting in ways that result in hurt or harm, then much of how we communicate-judging others, bullying, having racial bias, blaming, finger pointing, discriminating, speaking without listening, criticizing others or ourselves, name-calling, reacting when angry, using political rhetoric, being defensive or judging who's 'good/bad' or what's 'right/wrong' with people-could indeed be called 'violent communication.' What is Nonviolent Communication? Nonviolent Communication is the integration of four things: • Consciousness: a set of principles that support living a life of compassion, collaboration, courage, and authenticity • Language: understanding how words contribute to connection or distance • Communication: knowing how to ask for what we want, how to hear others even in disagreement, and how to move toward solutions that work for all • Means of influence: sharing 'power with others' rather than using 'power over others' Nonviolent Communication serves our desire to do three things: • Increase our ability to live with choice, meaning, and connection • Connect empathically with self and others to have more satisfying relationships • Sharing of resources so everyone is able to benefit"-- Provided by publisher.