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Management : meeting and exceeding customer expectations / Warren R. Plunkett, Raymond F. Attner, Gemmy S. Allen

By: Plunkett, W. Richard (Warren Richard).
Contributor(s): Allen, Gemmy [(j.a.)] | Attner, Raymond F [(j.a.)].
Publisher: Cincinnati, Ohio : South-Western/Thomson Learning, c2002Edition: 7th ed.Description: xxviii, 797 p. : ill. (some col.) ; 26 cm. + 1 electronic optical disc (CD-ROM) (4 3/4 in.).ISBN: 0324027257 (hbk.).Subject(s): ManagementDDC classification: 658.4
Contents:
Pt. 1. Management Concepts. 1. Management : An Overview. 2. Management Thought: Past and Present. 3. Management's Commitments to Quality and Productivity. 4. The Manager's Environment. - Pt. 2. Planning and Decision Making. 5. Organizational Planning. 6. Strategic Planning and Strategic Management. 7. Making Decisions. - Pt. 3. Organizing. 8. Organizing Principles. 9. Organizational Design. 10. Organizational Culture and Change. - Pt. 4. Staffing and Leading. 11. Staffing. 12. Communication: Interpersonal and Organizational. 13. Human Motivation. 14. Leadership. 15. Team Management and Conflict. - Pt. 5. Controlling. 16. Controlling: Purpose and Process. 17. Control Techniques. 18. Operations Management. - Pt. 6. Special Concerns. 19. Information Management Systems. 20. International Management. 21. Succeeding in Your Organization. 22. Management Ethics and Social Responsibility. - Recommended Readings. - References. - Glossary. - Index.
Item type Current location Shelf location Call number Copy number Status Notes Date due Barcode
Accompanying Material (Media Resource) Taylor's Library-TU
658.4 PLU (Browse shelf) 1 Available SOMAC,37003,03,AD 1000115864
Main Collection Taylor's Library-TU

Floor 4, Shelf 25 , Side 1, TierNo 5, BayNo 5

 658.4 PLU (Browse shelf) 1 Available SOMAC,37003,03,AD 5000027376

Pt. 1. Management Concepts. 1. Management : An Overview. 2. Management Thought: Past and Present. 3. Management's Commitments to Quality and Productivity. 4. The Manager's Environment. - Pt. 2. Planning and Decision Making. 5. Organizational Planning. 6. Strategic Planning and Strategic Management. 7. Making Decisions. - Pt. 3. Organizing. 8. Organizing Principles. 9. Organizational Design. 10. Organizational Culture and Change. - Pt. 4. Staffing and Leading. 11. Staffing. 12. Communication: Interpersonal and Organizational. 13. Human Motivation. 14. Leadership. 15. Team Management and Conflict. - Pt. 5. Controlling. 16. Controlling: Purpose and Process. 17. Control Techniques. 18. Operations Management. - Pt. 6. Special Concerns. 19. Information Management Systems. 20. International Management. 21. Succeeding in Your Organization. 22. Management Ethics and Social Responsibility. - Recommended Readings. - References. - Glossary. - Index.

1 electronic optical disc (CD-ROM) : Student resource CD-ROM to accompany Management : meeting and exceeding customer expectations. 7th ed. ISBN 0324116519

Business Studies : 9707